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Warranty 24 months (If not shortened by the manufacturer to one year) The seller writes for each device in the product description.
It applies to all goods except goods that cannot be returned for hygienic reasons!
Information on how to complain about a defective product can be found in the terms and conditions.
In the event of any intervention in the tattoo machines and sources, you immediately lose the product warranty (does not apply to routine maintenance of the machine, such as the replacement of rubber bands in the grip and others)
In the event of a complaint about any components, do not send us contaminated goods - ink, blood, leather and others - under any circumstances. In this case, we automatically send the component back to you on the owner's account.
Exchange goods piece by piece
In the event of a defect or malfunction of the goods in the first month of use, you will receive a new piece from us, the so-called piece by piece. This significantly shortens the time for handling a complaint, which in most cases does not exceed one week. In the event of a complaint about used goods (older than one month), the defect will be eliminated either by replacing the defective part or by repairing it so that the product is fully functional again.
14 day money back guarantee
If you are not satisfied with the goods, you can return it within 14 days, payment will be refunded upon receipt. In the event that the goods are damaged in any way, the refund will not be made and the product will be sent back at the expense of the buyer.
CAUTION: For hygienic reasons, no inks / paints can be returned, even if the ink is not opened! We protect our customers.
Service and regular maintenance of the machine
In the event of a complaint about used goods, the buyer is obliged to take proper care of the equipment during its operation, and also to maintain it, according to the instructions received from the seller. If the customer does not follow the regular maintenance, this aspect can affect the recognition or non-recognition of the complaint.
Power cables for machines are considered consumer and extremely stressful goods. The warranty for these products is 1 month from receipt of the shipment. In the event of a failure within this protection period, the cable is replaced with a new one free of charge to the buyer.
Gift for free
If the gift is provided to the buyer free of charge, this gift cannot be claimed.